Understanding location-based services continuance: an IS success model perspective
by Tao Zhou
International Journal of Mobile Communications (IJMC), Vol. 14, No. 6, 2016

Abstract: Retaining users and facilitating their continuance usage are critical to the success of location-based services (LBS). The purpose of this research is to identify the factors affecting LBS continuance usage. We drew on three factors of system quality, information quality and service quality from the information systems success model to examine their effects on continuance usage. The results indicated that these three factors affect trust, flow and privacy concern, which further affect continuance usage. The results imply that service providers need to be concerned with both user experience and privacy concern in order to promote his or her continuance usage of LBS.

Online publication date: Mon, 26-Sep-2016

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