Developing a model of critical success factors for TQM implementation in MSMEs in India and their effect on internal and external quality of organisation Online publication date: Mon, 26-Sep-2016
by Himanshu Gupta; Jayant Bisen; Satyam Kumar; Shantanu Das
International Journal of Business Excellence (IJBEX), Vol. 10, No. 4, 2016
Abstract: The role of micro, small and medium enterprises (MSMEs) in a nation's economy has been widely emphasised in past studies, these MSMEs have been able to cope with global competition through proper quality management. But Indian MSMEs have been lacking in quality management initiatives. Using the critical factors of TQM questionnaire based on Likert-scale, the thinking of the firm owner is taken in use. Various statistical tools are used to interpret the numerical data received. The result shows that there are various tasks or process to be improved including top management's role, work place environment, employee relation, etc. A gap between modern trade and traditional retail sectors are analysed using self-assessment evaluation. In this research, the critical factors are perceived, introduced and analysed using statistical tools. This will help in establishing the fact that TQM cannot be ignored for development of manufacturing sector and hence overall development of Indian economy.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Excellence (IJBEX):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com