Outcome, interaction, environment and relationship quality in service quality interfaces gaps and supply chain competitiveness: a conceptual framework Online publication date: Thu, 25-Aug-2016
by Umer Mukhtar; Suleman Anwar
International Journal of Business Forecasting and Marketing Intelligence (IJBFMI), Vol. 2, No. 3, 2016
Abstract: The aim of study is to explore and propose the role of outcome, interaction, and environmental quality in the interfaces gap of service quality in the presence of third party logistics on supply chain competitiveness with mediating role of relationship quality. It is a propositional paper, in which the implications of service quality parameters in the interfaces within the supply chain are hypothesised and proposed to study and empirically investigated in future. A very few studies of service quality in the context of whole supply chain integration, collaboration, and performance exist in the supply chain literature. This study posits a significant contribution towards the managing service quality within supply chain context.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Forecasting and Marketing Intelligence (IJBFMI):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com