The capacity of information technology for business model innovation and holistic value creation: a formulative study within the financial services sector in South Africa
by Jacobus P. Kok; Walter Baets
International Journal of Complexity in Leadership and Management (IJCLM), Vol. 3, No. 1/2, 2016

Abstract: This study explores the capacity of information technology for business model innovation and holistic value creation, focusing on the financial services sector of South Africa. Insights from the literature are used to build a preliminary conceptual model of the hypothesised disparity between business model innovation in a complexity vs. Newtonian paradigm. Distinct qualitative and quantitative research phases are conducted to test and validate the conceptual model. Firstly, semantic word clouds are used to synthesise interviews with top finance executives into a holistic conceptual model, combining theory and experience from practice. This model is used to develop a questionnaire to test middle manager respondents' views. Questionnaire data is then used to train an artificial neural network across different cluster segmentations. Findings indicate that the conceptual model appears valid, with the sample displaying the hypothesised disparity between mental modes. Demographic variables are shown to play a role in cluster formation.

Online publication date: Tue, 01-Mar-2016

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Complexity in Leadership and Management (IJCLM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com