Shift from product supply chain management to services supply chain management: a review
by Vikas Thakur; Ramesh Anbanandam
International Journal of Services and Operations Management (IJSOM), Vol. 23, No. 3, 2016

Abstract: Today service sector is the biggest contributor towards total income of the world (66%) and this sector is still unexplored as far as the distribution part is concerned. We can find a literature about supply chain management (SCM) in manufacturing industries, but service sector is still new area and a high potential for research in service supply chain management (SSCM). This paper aims at providing a review of the relevant aspects related to the implementation of SCM in manufacturing as well as service industries with an objective to provide the future research direction in order to improve the operations in SSCM. The paper covers the review of basic concepts and definitions of SCM in manufacturing sector, current status of service sectors, main elements of SSCM, potential threats for the implementation of SSCM, various models and frameworks used in SSCM and their limitations.

Online publication date: Sat, 20-Feb-2016

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