The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
by Mustafa Daskin; Huseyin Arasli; Azilah Kasim
International Journal of Management Practice (IJMP), Vol. 8, No. 4, 2015

Abstract: This empirical study aims to investigate the effects of management commitment, intrinsic motivation, and nepotism on job satisfaction, affective commitment, and quit intention of hotel frontline employees in a service setting in North Cyprus. PLS-SEM was used to analyse the hypothesised relationships. This paper presented an integrative model to test the aforementioned effects and relationships. With the exception of the relationships between nepotism and affective commitment, all hypothesised relationships were supported. This study has developed a new conceptual model compared to past research in service management literature, which aimed to examine the impact of untried variables on quit intention in a hotel setting such as a personality trait (intrinsic motivation) to determine the rate of FLEs who are willing to work without extrinsic motivation and how much FLE jobs are attractive to trigger pressure for nepotism as an organisational climate variable that may harm organisational harmony and motivation.

Online publication date: Wed, 09-Dec-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Management Practice (IJMP):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com