Changes in beliefs, satisfaction and information system continuance intention of experienced users
by Semina Halilovic; Muris Cicic
International Journal of Business Information Systems (IJBIS), Vol. 20, No. 4, 2015

Abstract: This study examines changes in beliefs, satisfaction and intention that occur among experienced users of information system (IS). In order to examine these changes, a research has been conducted about measuring of perception, satisfaction and continuance intention of integral accounting budget software (IABS) users on two occasions, during 2009 and 2013, respectively. The extended expectation-confirmation model of IS continuance (EECM-IS), the original ECM-IS having been extended for a construct of perceived ease of use, has been used in this research. The statistical comparison shows that only the path coefficient from perceived ease of use to satisfaction in the structural model during the second survey is significantly stronger than the corresponding path coefficients in the structural model in the first survey. Also, results show that all other path coefficients are not statistically different. A subsequent analysis of changes that have taken place among users in relation to the use of other programs, such as MS Word, MS Excel and internet, shows that there is a statistically important difference in usage of these programs in the course of the first and second research studies conducted.

Online publication date: Wed, 28-Oct-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Information Systems (IJBIS):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com