Electronic content management systems support highly integrated business processes
by Noreen Izza Arshad; Mazlina Mehat; Mohamed Imran Mohamed Ariff
International Journal of Business Information Systems (IJBIS), Vol. 20, No. 3, 2015

Abstract: The main objective of this study is to understand and explain how large organisations that employ highly integrated business processes could use ECMS to support work operations. Consequently, empirical investigations using a qualitative research design were conducted in a large organisation. Concepts from Orlikowski's (2000) practice lens theory are used as a lens through which qualitative data are collected, interpreted and explained. Based on the empirical evidence, it is learnt that with basic ECMS functionalities, ECM technologies are most beneficial to be used for information sharing among integrated business units. In this paper, a guideline on how these types of organisations could use ECMS for sharing information to support integrated process structure is given. Business and IT managers could use this guideline as a reference to optimise the usage of ECMS in supporting their businesses, or resolve any issues related to underutilisation of these kinds of technologies.

Online publication date: Tue, 06-Oct-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Information Systems (IJBIS):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com