ICTs and governance: understanding citizen-engagement in implementation of e-governance in Kenya
by Gatana Kariuki
International Journal of Electronic Governance (IJEG), Vol. 7, No. 3, 2015

Abstract: E-government and e-governance share the same critical and fundamental components: utilisation of modern information and communications technologies (ICTs); and partnerships among all stakeholders. Without government effectively using ICTs, it is unlikely that the citizen-state-private sector interaction would become as integrated as it is today. Reciprocally, healthy e-government systems can flourish more easily in collaborative environments where stakeholder partnerships are not merely superficial, but veritably realised in the daily lives of citizens. The purpose of this study is to evaluate how effective and efficient the e-government portal is rendering services to the Kenyan citizenry. A qualitative phenomenological descriptive approach was used in this research to better understand the individuals' experiences of the phenomenon. The research study recommends that intense interest in m-government should be the focus for service delivery of government information and services especially in Kenya where mobile penetration rates are high as 60% and adoption of mobile services such as MPESA are well in use. Secondly, Kenya should focus on developing its local governments (counties) because they are the main point of contact for service delivery and delivery of national programs under the new governance system of devolution.

Online publication date: Tue, 01-Sep-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Electronic Governance (IJEG):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com