Towards collaborative e-service Online publication date: Mon, 24-Aug-2015
by Sung-Chi Chu; Waiman Cheung; Jerrel Leung; Gang Chen
International Journal of Electronic Business (IJEB), Vol. 12, No. 3, 2015
Abstract: Service is simply a process where one completes a task on the request from another. E-service is to conduct the same in an electronic environment. IT plays a defining role in the continuous development of e-service. The concept of 'service' is still evolving and on many current research agenda. In marketing, service-dominant logic proposes a service view of all exchanges between actors. Service-oriented computing continues to design and develop software components with systematical and effective deployment of services. SOA-based web services continue to perforate enterprise systems to enable effective integration with business partners. Yet, does the current concept of e-service suffice and indeed encapsulate these current developments? In this essay, a perspective of service is put forth for an economic world and an electronic world. Continuous development towards collaborative e-service with multiple clients is needed. Underlying issues such as roles, partnership and technological challenge to SOA will be addressed.
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