E-governance competence: a framework
by Probir Kumar Banerjee; Louis C.K. Ma; Ronnie H. Shroff
Electronic Government, an International Journal (EG), Vol. 11, No. 3, 2015

Abstract: While there is abundance of research on e-governance readiness and convergence, there is lack of research and theoretical understanding of competencies that governments must have to develop and deploy effective e-services and ensure usage of the deployed e-services in a manner that leads to effective e-governance. In this research, we draw from business/IT alignment framework, innovation literature, and coordination theory and propose a framework of e-governance competence that highlights the importance of technical and administrative alignment capability at strategic and operational levels for effective e-governance. We validate the proposed model in the context of immigration-related e-services provided by the Hong Kong SAR, P.R.C. The theoretical and practical implications are discussed.

Online publication date: Sat, 27-Jun-2015

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