Organisations as virtual communities: a sense-making approach for uniting knowledge consumers and knowledge workers
by Michael S. Nilan, Michael D'Eredita
International Journal of Web Based Communities (IJWBC), Vol. 1, No. 3, 2005

Abstract: We propose virtual communities created around specific problems or ranges of problems on which organisations and consumers collaborate to solve. We propose two independent but compatible conceptualisations of sense-making behaviour as theoretic and methodological approaches for the basic interaction in virtual communities where dealing with problems is the primary activity.

Online publication date: Mon, 25-Apr-2005

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