Data and information quality of the web: do perceptions predict performance?
by M. Pamela Neely; Anne Matheus; William Neely
International Journal of Information Quality (IJIQ), Vol. 3, No. 4, 2014

Abstract: Given the breadth and depth of the web, data and information quality (DIQ) has not been extensively studied and when it has been studied it has primarily been in relation to product or service satisfaction. In this article we look at the relationship between perceptions of DIQ and the performance on a task-based simulation. Subjects are asked to answer five questions found on a typical college exam, using a single website as a resource rather than a textbook. They are then asked their perceptions of the DIQ of their chosen site. Results show that perceptions of DIQ are much higher than actual performance would indicate. If students are going to use web resources rather than textbooks in the future, changes need to be made.

Online publication date: Fri, 17-Apr-2015

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