QFD and the BEST paradigm: deploying sustainable solutions
by Rick L. Edgeman, Douglas A. Hensler
World Review of Science, Technology and Sustainable Development (WRSTSD), Vol. 2, No. 1, 2005

Abstract: This paper joins concepts from sustainable development, business excellence, and quality function deployment to develop a vehicle that deploys a unified concept of BEST Business Excellence. Four sustainability cornerstones comprise BEST: Biophysical/Environmental Sustainability; Economic Sustainability; Social Sustainability and Technical/Technological Sustainability. European Foundation for Quality Management Business Excellence Model provides a conceptual framework to which the construct of business excellence is wedded herein. Other TQM/Excellence models provide similar frameworks. Without a deployment mechanism, good policies are no more than words and diagrams; therefore, this paper provides a BEST Deployment model.

Online publication date: Mon, 04-Apr-2005

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