ICT-mediated interaction in the organisational IPO model
by Chien-Hsing Wu; Shu-Chen Kao; Ying-Yi Wu
International Journal of Information Technology and Management (IJITM), Vol. 13, No. 4, 2014

Abstract: Interaction in an environment mediated by information and communication technology (ICT) has been developing its own characteristics that are linked to social exchange behaviour; these characteristics help explain preferences in culture, leadership and information, and communication technology adoption. Based on the input-process-output model, the current study statistically examines the effects of culture, technology, and leadership on both ICT-mediated interaction and team performance for the financial service industry. Main research findings indicate that: (1) collectivist culture reveals a gap that decreases team performance, and this gap may be reduced by increasing team interaction within the ICT-mediated communication environment; (2) team members are more unlikely to be tied in synchronous technology (e.g., electronic conference), and are likely to arrange interactive time to respond to queries independently; and (3) the team leader is more likely in favour of both task- and human-oriented behaviours to improve team interaction. Discussion and implications are also addressed.

Online publication date: Wed, 12-Nov-2014

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