Choice of physician, private payment and patient satisfaction. Is there any relationship?
by Dimitris Niakas, John Mylonakis
International Journal of Healthcare Technology and Management (IJHTM), Vol. 6, No. 3, 2005

Abstract: To investigate the acceptance of privatisation of outpatient services in public hospitals during an ongoing Hellenic care reform, a patient survey was conducted. A similar questionnaire, using telephone interviews addressed to a sample of 700 patients who visited the outpatient department of a hospital, where medical services are provided free of charge in the morning and for cash in the afternoon. Finally, 570 patients accepted to participate in our study (response rate 81.4%). Results show that patients with a higher income visit private outpatient departments more frequently and express more satisfaction with the services provided. The same percentages, which reach almost 98%, recommend these services to their friends or relatives as with the monetary value bestowed for this purpose.

Online publication date: Sun, 20-Mar-2005

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