Exploring determinants of students' experience, perceptions and loyalty intentions in higher education institutions
by Anand Agrawal; Vie Ming Tan
International Journal of Management in Education (IJMIE), Vol. 8, No. 4, 2014

Abstract: This study aimed at developing a model to explore and analyse the relationships among determinants of students' experience, quality perceptions and loyalty intentions to higher education institutions (HEIs). A two-stage research was carried out to develop and test a structural equation model using partial least squares path modelling. The result of this exploratory study suggested that competent and caring academic staff, HEIs' processes and campus facilities have substantial effect on students' experience and their loyalty intentions. The result suggests that effect of non-academic staff and physical environment may have been overemphasised in the literature. The resulting model may also act as a predictive and diagnostic tool to aid improved service delivery in HEIs.

Online publication date: Tue, 30-Sep-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Management in Education (IJMIE):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com