Rural sourcing in North Carolina: promoting economic sustainability
by Donald L. Lester; Michael L. Menefee
International Journal of Sustainable Strategic Management (IJSSM), Vol. 4, No. 3, 2014

Abstract: Offshore outsourcing has become a primary tool to gain a competitive edge in almost every sector of the global environment, including for-profit and not-for-profit enterprises. An alternative to offshore outsourcing known as rural sourcing has begun to gain traction, particularly in the USA. This new model is chronicled in a non-profit, governmental arena, where the North Carolina Division of Motor Vehicles has successfully transitioned its 100-employee call centre from a metropolitan area to a rural area.

Online publication date: Sat, 30-Aug-2014

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