Human resource opportunities in knowledge process outsourcing companies in India: expectations from and returns for prospective contenders
by Disha Sachdeva; Raj Kumar Mittal; Raj Bir Solanki
International Journal of Indian Culture and Business Management (IJICBM), Vol. 9, No. 2, 2014

Abstract: The credence of the knowledge process outsourcing (KPO) sector's wondrous presence and success in India is owed to its superbly gifted workforce in wide-ranging domains and disciplines. Notwithstanding multitude of wealth in various media sources about the skills, qualities and other essential attributes desired and the corresponding opportunities prevalent in the KPO sector, literature lacks empirical evidence on the actual scenario about what really KPOs look for in its crème de la crème. This paper, an initiative in this direction explores the array of expectations by KPOs from potential hires and their offer in return by seeking human resource (HR) department's perspective in the context of KPOs in India. Predominantly, descriptive data analysis is used to draw conclusions. The analysis adds to scant presence of KPOs in academic literature and holds significance for providing useful information on the kind of opportunities being thrown up for human resources in this eclectic sector.

Online publication date: Sat, 30-Aug-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Indian Culture and Business Management (IJICBM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com