Strategic roles of human capital in transforming hotel industry in Malaysia Online publication date: Thu, 30-Apr-2015
by Narentheren Kaliappen; Haim Hilman
J. for Global Business Advancement (JGBA), Vol. 7, No. 3, 2014
Abstract: Today's business environment demands hoteliers to be more stringent than before in developing business plans. One of the most important criteria is an attractive business plan that could inspire human capital. Specifically, this study examined motivational factors of people working in the hotel industry in Malaysia. The study investigated the relationship between motivational factors and employees' motivation. Data were collected through mail survey questionnaires among hotels' employees. Findings indicated 'salary', 'fringe benefit' and 'interesting job' were among the most popular motivational factors. From the gender perspective, male employees consider 'salary' more than other factors and female employees consider 'working environment' as their most important motivational factor. These give top management better insight on how to develop attractive schemes as well as conducive working environment. In conclusion, these findings confirmed the relationship between motivational factors and employees' motivation.
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