RETRACTED ARTICLE ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
by Suchismita Satapathy
International Journal of Services and Operations Management (IJSOM), Vol. 18, No. 4, 2014

Abstract: It is the usual policy of Inderscience to retract from publication any paper if, subsequent to publication, it becomes a matter of dispute about intellectual property, publishing ethics or legal issues. Each case is judged on individual circumstances. In this case, the author asks that this paper be removed from the journal because he acknowledges self-plagiarism. This paper has therefore been retracted.

Online publication date: Sat, 26-Jul-2014

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