IT planning success: a comparison between manufacturing and services Online publication date: Tue, 10-Jun-2014
by Albert L. Harris, Dinesh S. Dave
International Journal of Computer Applications in Technology (IJCAT), Vol. 6, No. 1, 1993
Abstract: Information technology (IT) planning is a major topic of interest to IT management as well as researchers. Improved IT planning can provide a higher level of organisational performance, and can potentially enhance the organisation's ability to serve the present and future needs of its customers. IT planning can be improved when management recognises the factors that influence IT planning success. Research in IT planning has demonstrated that various organisational context variables influence IT planning success. Using data collected through a survey of ninety-two companies, this study identifies those factors that affect IT planning success in the manufacturing and service industries. These companies represent two diverse industrial spectrums: production vs. customer and capital vs. personnel/inventory orientations. The results showed different factors were significant in manufacturing and service industries.
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