Managing information technology: an empirical study of a computerized management system in ambulatory services at Chang Gung Memorial Hospital in Taiwan
by Yi-Chou Chuang, Raykun R. Tan, Ming-Yen Wu, Huei-Huang Kuo
International Journal of Computer Applications in Technology (IJCAT), Vol. 9, No. 4, 1996

Abstract: This empirical study presents the motivation, planning process, system architecture, diffusion process, performance, and the cost/benefits of a computerised system to automate the ambulatory services of Chang Gung Memorial Hospital in Taiwan. The technology substitution and diffusion is analysed using both the Fisher-Pry growth model and Gompertz mortality model. Major issues and the behaviour pattern under the life cycle stages of initiation, growing, stabilising, and maturity are discussed. Comparisons of the performances before and after the automation, in terms of charging operation, error rates in medication dispensing, patient's satisfaction level, and patient's waiting time, all indicate significant improvements. The cost benefit ratio based on the first year tangible benefits only is estimated to be 2.8. Factors accounted for the success include the top level management commitment, cross functional team, training, and promotion, system reliability and availability, and the right conversion strategy.

Online publication date: Tue, 03-Jun-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Computer Applications in Technology (IJCAT):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com