Expert systems in the service industry: a comprehensive survey and an application
by Boon Toh Low, Chun Hung Cheng, Jaideep Motwani, Manu S. Madan
International Journal of Computer Applications in Technology (IJCAT), Vol. 10, No. 5/6, 1997

Abstract: This paper examines the importance of expert systems in the service industry. In particular, the application of expert systems in the tourism industry is investigated. A comprehensive survey is presented to highlight the need for expert systems in the tourism industry. A detailed discussion of the development and implementation of ANESTA, an expert system for tourist advisory, is presented. Finally, directions for future research are suggested.

Online publication date: Mon, 02-Jun-2014

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