Statistical process control: the lessons to be learnt
by B.G. Dale, P. Shaw
International Journal of Vehicle Design (IJVD), Vol. 9, No. 3, 1988

Abstract: The authors, from their training and research activities, have identified a number of practicalities and pitfalls relating to the introduction and application of statistical process control (SPC) in the automotive supplier community. These include: senior management not taking their obligations for quality improvement seriously; insufficient thought being given to the role of the SPC facilitator; people who are not directly responsible for control of a process, collecting and plotting data on control charts; control charts being displayed away from the work area; an over-reliance being placed on SPC computerised packages; confusion over the type of control chart to use in a particular situation; a lack of action on the data collected and presented on control charts; and a lack of confidence to experiment with the use of SPC. This paper articulates these difficulties and speculates on the reasons for them.

Online publication date: Mon, 26-May-2014

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