Service supply chain management: generalised and applied framework perspective
by Zhixiang Chen
International Journal of Services, Economics and Management (IJSEM), Vol. 6, No. 1, 2014

Abstract: Despite service supply chain is emerging as a new research hot topic, the systematical theoretical framework of service supply chain management still remains unexplored. The intent of this research is to examine the research progress of service supply chain management, address some key problems of service supply chain management and propose new thinking and new ideas about service supply chain management research. Considering the feature of SSCM, a generalised conceptual framework model of service supply chain management (SSCM) based on multi-discipline theoretical perspective is first developed, The framework integrates service operations and service marketing activities, reflects the customer-oriented value creation based on four components (information flow, customer flow, cash flow and work flow) and four processes (service sourcing, service innovation and design, service network configuration and service delivery). Key activities of implementing SSCM derived from the framework model are discussed. As an application of the generalised framework, applied framework of tourism supply chain management (TSCM) is further studied. Research agenda, methods of TSCM are proposed. Finally, future research directors of SSCM are presented. The systematical managerial ideas and methods described in this paper will be very helpful for boosting the progress of service supply chain research.

Online publication date: Sat, 28-Jun-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services, Economics and Management (IJSEM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com