Performance evaluation of supply chain management systems: a critical review of literature Online publication date: Fri, 30-May-2014
by Rohit Kumar Singh; Padmanav Acharya
International Journal of Procurement Management (IJPM), Vol. 7, No. 2, 2014
Abstract: To make the supply chain operations more effective and for better customer satisfaction, organisations need to evaluate their process and measure the supply chain performance so that improvement in the process can be made on a continuous basis. Supply chain is a dynamic function of organisation that changes with time, there are several factors that influences its performance. Each organisation has its unique supply chain structure so the critical factors that influence its performance also vary from organisation to organisation. Till date many researchers have given their insights towards supply chain performance management. In this paper, we did a critical review of previously done researches and find out the critical factors having their significant impact on supply chain performance. The paper also made a summary discussion on the performance measurement tools popular among researchers such as AHP, DEA, BSC, SCOR, etc.
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