Adoption of e-tax services in Uganda: a model of citizen-based factors Online publication date: Sun, 19-Jan-2014
by Gilbert Maiga; Elizabeth Asianzu
Electronic Government, an International Journal (EG), Vol. 10, No. 3/4, 2013
Abstract: Diverse benefits of e-government services are linked to its adoption and usage. E-government adoption rates in economically transiting countries remain low and so its benefits are not fully realised. This is partly due to governments focusing largely on technical supply-side factors with little emphasis on the demand or citizens' perspective of e-government adoption. The result has been a gap between what is offered and what is consumed. This paper presents the results of a study that develops a model for e-tax service adoption as an attempt to bridge the gap for this segment of e-government. Requirements for the model elicited in a field study are used to extend the technology acceptance model (TAM) which emphasises citizen-based factors for e-tax adoption. The extended model has dimensions of adoption benefits, trust, attitudes, education, compatibility, awareness, accessibility, training, user support and local language use. It is generic and reusable for other countries in similar context.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook