How organisational politics explain IS implementation outcomes in hospitals
by Karen Fehse, Koos Krabbendam
International Journal of Electronic Healthcare (IJEH), Vol. 1, No. 2, 2004

Abstract: In the healthcare sector, the use of computer-based information systems (IS) offers a lot of new challenges. However, despite the compelling potential of the new technology, implementing IS in practice often turns out to be a pitfall. Concretely, the introduction of information systems, especially in hospitals, does not often come on time and on budget, nor does it always accomplish the initial organisational goals. We postulate that implementation failures occur to a great extent because organisations do not adequately manage the politics of information; especially healthcare organisations as they are par excellence political in nature. In our study, we elaborate in depth on the concept of organisational politics to understand the outcomes of IS implementation projects in hospitals. We propose a conceptual model that guides the empirical study of political processes in and around IS projects. Overall, our study seems to suggest that outcomes can be explained by the fact that stakeholders situated in a particular arena do tend to accept the standing power structures, even if these structures are built on bases that do not hold for the particular project environment.

Online publication date: Thu, 23-Dec-2004

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Electronic Healthcare (IJEH):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com