Obtaining information in emergency management: a case study from an Australian emergency operations centre
by Steven Curnin; Christine Owen
International Journal of Human Factors and Ergonomics (IJHFE), Vol. 2, No. 2/3, 2013

Abstract: Stakeholders involved in emergency management multi-agency coordination require information to inform their situation awareness to plan and coordinate their response and mitigation strategies. This study investigates the perceived information requirements of senior strategic level emergency management personnel and how they obtain this information. The results are based on empirical data from two sources: an organisational survey and observational study during an emergency event. The findings indicate that the most influential cognitive artefacts used to obtain information are in person communication and use of specialised application software. However, challenges associated with using the latter can result in an increased use of in person communication which can limit the exchange of information throughout the system of actors. Understanding the strengths and limitations of how these stakeholders obtain information in this Australian emergency operations centre to inform their situation awareness is essential in facilitating multi-agency coordination in this environment.

Online publication date: Wed, 30-Apr-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Human Factors and Ergonomics (IJHFE):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com