Caught off balance: managing knowledge value creation through boundary spanning roles
by Karl Joachim Breunig; Hanno Roberts
International Journal of Learning and Intellectual Capital (IJLIC), Vol. 10, No. 3/4, 2013

Abstract: The intellectual capital management literature focuses on measuring the knowledge resources of organisations. This paper conceptually explores the measurement of knowledge-based value creation by taking the 'value-in-use' perspective. In particular, we suggest that knowledge use is linked to an organisation's communication function. Using a flow perspective of knowledge, we propose to integrate the notions of communities of practice from learning theory with knowledge on boundary spanners from communication theory to extend extant intellectual capital theory. We show how community networks of communication - so-called 'communicaties' - can be integrated into the relational capital dimension of intellectual capital, thereby supporting managerial practices for developing and measuring the value of knowledge resources.

Online publication date: Wed, 29-Jan-2014

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