Identifying team behavioural mindset to improve consensus decision
by Philip S. Chong; Ming Chen; Xuemei Su
International Journal of Services and Standards (IJSS), Vol. 8, No. 3, 2013

Abstract: In this paper, we conjecture and investigate five possible behavioural mindsets exhibited in a team decision making process involving resource allocation. We use a case example that involves a College of Business Administration allocating budget to its five departments to examine the fit of real data to the five mathematical models we have constructed. We are able to identify the 'best-fit' behavioural mindset exhibited by the players in their team decision-making process. We then apply the benchmarking framework to examine the efficacy of this 'best-fit' model. The insights gained help us propose a framework serving as standards that top management can use to facilitate, influence or direct the team to reach a collective decision that can improve services in a sustainable manner.

Online publication date: Sat, 20-Sep-2014

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