Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach Online publication date: Sat, 13-Sep-2014
by Mohammad Mehdi Tavakoli; Hadi Shirouyehzad; Reza Dabestani
International Journal of Financial Services Management (IJFSM), Vol. 6, No. 2, 2013
Abstract: Nowadays, the banking industry has a principal and key role in the economic growth and development of countries. In recent years, privatisation of the banking industry in Iran has led to more competition in this industry. This fact highlights the necessity for greater attention to this field of knowledge. In this condition, it is very important to improve the bank services. In this study, seven branches of a private bank are considered as the statistical population and their performance is evaluated through Data Envelopment Analysis (DEA). To solve the DEA model, the rates of payment loans, the customer deposit rate and the number of the staff were regarded as the multiple inputs and the level of service quality was considered as the output of the DEA model. Finally, the efficient banks were ranked and the sensitivity analyses were performed on the inputs and outputs and their results were evaluated.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Financial Services Management (IJFSM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook