E-maintenance for household and similar appliances
by Roberto Lazzarini; Cesare Stefanelli; Mauro Tortonesi; Giovanni Virgilli
International Journal of Productivity and Quality Management (IJPQM), Vol. 12, No. 2, 2013

Abstract: E-maintenance aims to automate management operations, like diagnostics and prognostics, by exploiting information and communication technologies (ICT) for the remote monitoring and control of manufacturing devices. E-maintenance has initially interested large plant machinery, but recent ICT advances are making it affordable also for mass-produced equipment such as household and similar appliances. This paper presents some general guidelines to consider when designing and building e-maintenance platforms for this class of machines, discussing both the functional requirements that the platform should provide and the most suitable models, architectures, and software engineering principles for its realisation. As a case study the paper presents the Carpigiani e-maintenance solution for high-duty ice cream making machines that provide remote monitoring, self-diagnostics and self-prognostics, and remote assistance interventions functions. The Carpigiani e-maintenance solution controls almost 2,000 machines installed all over the world and it is significantly improving the after-sale services provided to Carpigiani customers.

Online publication date: Mon, 31-Mar-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com