Issues and challenges in e-governance planning
by Ramaraj Palanisamy
Electronic Government, an International Journal (EG), Vol. 1, No. 3, 2004

Abstract: The emergence of information and communication technology (ICT) has affected the functions and roles of governments. E-governance has been one of the main impacts of ICT. Many governments have realised the benefits of e-governance and have started offering their services through the internet. Based on a review of literature, this paper summarises the recent issues and challenges in e-governance development. The following key issues were identified and addressed: e-governance trends, e-governance evolution, e-governance usage, e-governance websites, e-government services, connectivity, e-governance readiness, citizen participation, e-governance technology, change management and funding. The following major challenges were identified: trust building in e-governance, ICT management, and privacy and security. Lessons from the analysis of issues and challenges are summarised. Research oriented managerial implications in the form of action plan are given.

Online publication date: Tue, 19-Oct-2004

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