Heterogeneity in Indian IT-ITeS industry: is a uniform policy enough? Online publication date: Fri, 27-Sep-2013
by Sankalpa Bhattacharjee; Debkumar Chakrabarti
International Journal of Business Information Systems (IJBIS), Vol. 13, No. 3, 2013
Abstract: The astounding success of India's IT-ITeS industry has identified itself as one of the major strategic areas for future development. Considering the fact that the initial growth of this sector came through software development, policies undertaken for this sector to date exhibit significant software centricity. Based on firm-level granular data, this paper argues that over the period, with the increasing presence of ITeS segment comprising primarily call centres, BPOs and medical transcription units, the IT-ITeS industry as a whole has transformed into a heterogeneous sector. Given the relatively less requirement of technical know-how, the ITeS firms appear to be more suited for the Indian economy that inherits a huge amount of unskilled labour force. Therefore, it is time the policymakers realise the changing dynamics of the industry and take appropriate 'segment-specific' policies so that the industry can sustain its competitive edge.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Information Systems (IJBIS):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook