E-government services: design and evaluation of crime reporting alternatives
by Alicia Iriberri; Carlos J. Navarrete
Electronic Government, an International Journal (EG), Vol. 10, No. 2, 2013

Abstract: Unreported crime is prevalent worldwide. We developed an interactive internet reporting system for witnesses to report crime. The system emulates police standard interviews. We evaluated its efficacy by comparing it to an example of existing non-interactive reporting systems in terms of completeness and accuracy of resulting reports. Completeness of report was higher for our system with 143% more information. Accuracy of reports was slightly lower for our system with a two percent difference (94% vs. 96%). Our system obtains more complete reports with comparable accuracy and is proposed as an alternative to address unreported crime.

Online publication date: Thu, 21-Mar-2013

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