Recovering existing service design through reverse engineering approach Online publication date: Wed, 30-Oct-2013
by Henri Karppinen; Janne Huiskonen; Kaisa Seppänen
International Journal of Business Excellence (IJBEX), Vol. 6, No. 2, 2013
Abstract: The paper introduces a procedure for recovering the service design in existing service systems, based on reverse engineering methodology. The complete procedure for planning a reverse engineering procedure, implementing it and analysing the results is presented. The main objective in the methodological approach is to map the service based on real implementation. The methodology and the reverse engineering tool approach are based on a review of forward engineering methods in services, and designing services and reverse engineering implementations in computer and information systems. The implementation of the framework is demonstrated in an empirical service system consisting of human, material and information elements. The main findings of the study concern analysing the existing service system, how the existing service system includes various types of service designs, and how higher level abstractions of the service system reveal new insights into the system.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Excellence (IJBEX):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook