Interactive e-government services: modelling user perceptions with eQual Online publication date: Thu, 09-Sep-2004
by Stuart J. Barnes, Richard Vidgen
Electronic Government, an International Journal (EG), Vol. 1, No. 2, 2004
Abstract: The internet has proven to be a fast and efficient channel for the provision of many online services. Among these, the provision of government services via the web is becoming increasingly common. As government organisations have begun to enhance transparency, communicate and interact with citizens via the web, developing appropriate online services has demanded heightened understanding of the requirements of users and appropriate tailoring of solutions. In this paper, we examine the results of a quality survey of websites to enable online submission of self-assessed tax returns in the UK. Personal characteristics of respondents and data collected via the eQual instrument are used to model the perceptions of site users. The results point to specific factors determining the use of the e-government service and requiring attention in the development of similar e-government offerings. The paper rounds off with conclusions and an agenda for future research in this area.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook