Architectural accessibility and reading complexity of US state e-government for older adult users
by Shirley Ann Becker
Electronic Government, an International Journal (EG), Vol. 1, No. 2, 2004

Abstract: The US aging population can benefit greatly from e-government resources because of their immediate availability. Unfortunately, older adults may encounter web barriers preventing access to e-government resources. This study assessed potential barriers associated with state e-government in terms of link descriptions, navigational depth, and reading complexity. Results showed that most state sites were not readily accessible by older adults. Only 5% had descriptive homepage links navigating directly to senior resources. Fifteen percent required navigation through four or more secondary pages to access senior resources. Over 91% of sampled content targeting seniors had a reading grade level higher than eighth grade.

Online publication date: Thu, 09-Sep-2004

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