A contingency model of citizens' attitudes toward e-government use Online publication date: Thu, 03-Jan-2013
by Adel M. Aladwani
Electronic Government, an International Journal (EG), Vol. 10, No. 1, 2013
Abstract: This paper explores the contingency effects of citizens' demographic and relationship quality characteristics on the connection between e-government attitudes (as measured by satisfaction) and e-government acceptance (as measured by visit frequency and number of transactions). A series of statistical analyses of responses collected from a sample of 268 citizens uncover several noteworthy findings. The study reveals that the relationship between e-government attitudes and visit frequency and the number of completed transactions differs according to citizens' education and gender as well as their perceptions of the trustworthiness and value of e-government. In particular, it is interesting to note that trust in e-government plays a stronger role in moderating the relationship between e-government attitudes and the number of completed transactions, whereas perceived e-government value exerts a stronger role in moderating the relationship between attitudes and visit frequency. The practical and research implications of these results are discussed.
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