A heuristic evaluation instrument for e-government online software
by Jerald Hughes; Punit Ahluwalia; Vishal Midha
Electronic Government, an International Journal (EG), Vol. 10, No. 1, 2013

Abstract: An important component of e-government maturity is online software tools for financial analysis directly on the website. This paper develops a novel extension of website heuristic evaluation methodology, contributing a set of guidelines which encompasses not only website content, but also online software quality, based on established software evaluation concerns. Interactive online retirement and tax planning software tools are used as exemplars to demonstrate the evaluation methodology. Online software tools from five nations in four regions of the globe are evaluated for three different kinds of tasks. Results indicate that such tools have considerable room for improvement.

Online publication date: Thu, 03-Jan-2013

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com