Soft skills needed in the ICT project management - classification and maturity level assessment
by Bogdan Lent; Malgorzata Pinkowska
International Journal of Applied Systemic Studies (IJASS), Vol. 4, No. 3, 2012

Abstract: Numerous surveys proved that people are the main cause of failure and challenges of the ICT projects. Project manager skills to handle humans are essential to success of those endeavours. In this paper, authors investigate the awareness of soft skills understanding by project management practitioners and researchers. The analysis of 234 job advertisements for project managers published in Switzerland, Poland and Thailand, displayed significant deviation of demanded skills as compared with the evaluation of 29 journal publications and 46 books on project management. Mapping of recognised skills to the human factors processes of L-Timer® project management system and assessment of skills maturity in accordance to Blooms' taxonomy explains their complexity. Same time the relatively shallow insight of practitioners and researchers into soft skills awareness is exposed.

Online publication date: Sat, 30-Aug-2014

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