The systems thinking approach to development of the knowledge management framework Online publication date: Wed, 25-Aug-2004
by Roberto Biloslavo
International Journal of Learning and Intellectual Capital (IJLIC), Vol. 1, No. 2, 2004
Abstract: The effectiveness of organisation learning depends on how knowledge management processes are aligned with an organisation's infrastructure and processes, in a manner that supports the achievement of an organisation's goals. To understand and represent these relationships, a simple list of elements and processes is inadequate. We need a holistic framework where all of them are integrated into a dynamic, coherent whole.
The proposed framework is particularly focused on dividing the identified organisational building blocks into their constituent elements along both time and content dimensions so as to define characteristics that these elements, and the relationships between them, need to have to form a social ecology in which people effectively create, share and use knowledge (learn). In this way, the developed framework can assist management to understand the true nature of the organisation as an inquiring system whose actions result in the creation and exploitation of knowledge.
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