E-government effectiveness: assessment of contributing governments' ICT usage factors Online publication date: Thu, 28-Nov-2013
by Mohammad I. Merhi; Kai S. Koong
International Journal of Business and Systems Research (IJBSR), Vol. 7, No. 1, 2013
Abstract: The usage of ICT by governments' agencies, accessibility of digital content, and the availability of advanced technologies are among the crucial factors that affect the e-government process effectiveness. Based on secondary data derived from UNPAN and the World Economic Forum, Executive Opinion Survey, this study investigates the major factors that are essential to e-government success. Data were composed from ranks as well as scores that were both included in the analysis. Parametric and non-parametric tests were used for this aim. The results show that government online service index, presence of ICT in government agencies, and e-participation are significant factors for the effectiveness of e-government operations, represented by accessibility and availability. Moreover, results highlight the important factors that help countries be among the high e-government ranks. In general, this paper has important implications for government decision makers, e-government systems designers, and e-government researchers.
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