The role of workers' trust and perceived benefits in lean implementation success Online publication date: Thu, 31-Jul-2014
by Abraham Y. Nahm; Kristy J. Lauver; James P. Keyes
International Journal of Business Excellence (IJBEX), Vol. 5, No. 5, 2012
Abstract: Both the academic and practitioner literature agree upon the importance of employees' perceived job security in order for lean implementation to succeed. However, anecdotal evidences seem to indicate that too many organisations embark on a lean journey with the implicit and/or explicit goal of reducing labour costs, laying off people when lean implementation success leads to enhanced productivity and efficiency. Such practices would only decrease the level of perceived job security of workers, leading to decreased level of employees' trust in management and their perception on personal benefits of lean. This research investigates, through a survey of 180 production workers in the Midwest USA, the critical role of perceived job security, trust in management, and lean training in enhancing the perception of personal benefits of lean, which leads to lean implementation success. The results support the notion that lean implementation success depends upon conducive mindset for lean among production workers.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Excellence (IJBEX):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com