Citizens' perceptions of corruption and e-governance in Jordan, Ethiopia and Fiji - the need for a marketing approach
by R.D. Pathak; Rakesh Belwal; Gurmeet Singh; Rafia Naz; R.F.I. Smith; Khalid Al-Zoubi
Electronic Government, an International Journal (EG), Vol. 9, No. 3, 2012

Abstract: The purpose of this research is to assess citizens perceptions of corruption and e-governance in Jordan, Ethiopia and Fiji. The research is based on surveys using structured questionnaires and focus group interviews. Conclusions are derived from a mix of descriptive and inferential analysis. The survey covers a total of 1212 respondents using stratified sampling. Findings reveal that public-sector corruption and demands for bribes are increasing in each country. Only a few people are aware of e-governance and feel that it can help in curbing corruption. The study proposes that to mitigate negative forces in the implementation of e-governance such as corruption, digital divide and urban bias, developing countries need to apply a marketing approach to e-governance services.

Online publication date: Sat, 22-Nov-2014

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