The effects of work sampling and feedback on individuals' work- and safety-related behaviour prior to, during, and after observer presence Online publication date: Tue, 29-Jul-2014
by Angela R. Lebbon; Jón G. Sigurjónsson; John Austin
Global Business and Economics Review (GBER), Vol. 14, No. 3, 2012
Abstract: Work sampling has been demonstrated to be an effective tool for supervisors to motivate and enhance subordinates' work and safety performance. However, the effectiveness of work sampling has been questioned due to data being derived solely from direct observation when supervisors are present. The purpose of the current study is to investigate the effects of observer presence over several weeks on individuals' work- and safety-related behaviour prior to, during, and after direct observation. Additionally, this study will attempt to determine if feedback facilitates performance improvements prior to, during, and after observation. Results from this study suggest that work sampling and feedback are beneficial in improving work- and safety-related behaviour, yet, those improvements do not sustain beyond observation periods. These findings have implications for researchers and managers searching for techniques to improve employee performance.
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