Towards a generalised approach for e-petitioning: a state-of-the-art review of best practices
by Kostas Ergazakis; Kostas Metaxiotis; Tassos Tsitsanis
Electronic Government, an International Journal (EG), Vol. 9, No. 2, 2012

Abstract: The e-Petitioning concept has been particularly developed during the last years. However, it seems that the field of e-petitioning is not yet standardised. There is neither a standard nor a unified procedure so as to develop and "run" an e-Petition service. In this respect, the authors have conducted a thorough literature review of practical approaches and best practices adopted until today, for e-petitioning. A synthesis of the main results of this review has been realised and is presented in the paper. In addition, we propose a procedure for the development and "running" of a generalised e-Petition service.

Online publication date: Sat, 22-Nov-2014

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