The medication process – a design for Six Sigma project
by Ida Gremyr; Susanne Gustavsson; Anette Gideberg
International Journal of Six Sigma and Competitive Advantage (IJSSCA), Vol. 7, No. 1, 2012

Abstract: This paper studies the application of Design for Six Sigma (DFSS) in the medication process at Skaraborg Hospital, Sweden. The study concluded that DFSS was beneficial in designing the medication process in the sense that it generated concrete operational improvements, but also led to the establishment of a process organisation that was responsible for continuous development of the process. A further benefit was a greater understanding of the complexity of several customer groups with variation between and within groups. However, the challenges in applying DFSS in a healthcare setting included assessing implicit patient needs and the need for organisational maturity in order to support the DFSS project and handle project results.

Online publication date: Wed, 22-Apr-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Six Sigma and Competitive Advantage (IJSSCA):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com